[Project_owners] seeking advice: how to handle belligerent users?

Matthew Wilson matthew at mjwilson.demon.co.uk
Sun Dec 16 10:50:27 PST 2007


Eric H. Jung wrote:
> Hi,
> 
> How would you handle belligerent users? I'm referring specifically to this thread
> http://z9.invisionfree.com/foxyproxy/index.php?showtopic=573
> (This is a forum dedicated to support of one of my extensions, FoxyProxy).

My approach is to be polite as possible, even in the face of apparent 
provocation. Stick to the facts ("I haven't had time to do it yet") and 
ignore insults.

Just my view, of course.

Matthew


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