[LibX] LibX not appearing problem
dansich at gmail.com
Thu Apr 16 10:05:50 PDT 2009
I received a number of responses off-list. (Thanks everyone!) The most
promising solution came from Sheau-Hwang, Head of Library Systems at
Bridgewater State College schang at bridgew.edu. The solution assumes that the
problem is related to Vista's tight security. The suggestion was to
right-click when opening IE and selecting "run as administrator." I'm still
waiting to hear back from the patron on whether or not this worked. (I
can't test this because I'm on XP.)
On Thu, Apr 16, 2009 at 12:55 PM, Godmar Back <godmar at gmail.com> wrote:
> If LibX starts only once, then the issue is not with .Net, and it's
> also not because of lack of administrative privileges during install.
> Maybe there is some other software on their computer that periodically
> undoes registry changes?
> - Godmar
> On Tue, Apr 14, 2009 at 1:06 PM, Dan Sich <dansich at gmail.com> wrote:
> > Hi folks,
> > Any suggestions for the following problem?
> > OS: Vista Ultimate
> > Browser: IE 7
> > Observed behaviour: LibX installs properly, but does not 'stick' from
> > session to another. When IE is closed, then re-opened, LibX does not
> > appear. When user right-clicks at top of browser, then selects "LibX"
> > to enable it), nothing happens. Appears as though LibX wasn't installed,
> > though LibX folder is still on computer.
> > The patron has tried all of our troubleshooting tips, including the
> > following:
> > Go to Tools > Internet Options > Advanced, look under Browsing and ensure
> > that Enable third-party browser extensions is checked. Click Apply, OK.
> > Note that in order to install LibX for Internet Explorer, you must have
> > Microsoft .NET Framework 2.0 (or greater) installed. To check your
> > of Microsoft .NET Framework, go to Tools > Windows Update. Once the page
> > that loads, click Custom and wait while the page checks for available
> > updates. Then select Software, Optional (on the left). If an update for
> > Microsoft .NET Framework 2.0 or higher is available, select install this
> > update. Then re-run the LibX installer.
> > Third-party browser extensions were enabled.
> > Going to Tools > Windows Update loaded a page that did not have any
> > including the necessary "Custom" option. Therefore, the patron's version
> > Microsoft .NET Framework is unknown.
> > Thanks,
> > Dan Sich
> > University of Western Ontario
> > _______________________________________________
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> > Libx at mozdev.org
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