[LibX] LibX not appearing problem

Godmar Back godmar at gmail.com
Thu Apr 16 09:55:34 PDT 2009


If LibX starts only once, then the issue is not with .Net, and it's
also not because of lack of administrative privileges during install.

Maybe there is some other software on their computer that periodically
undoes registry changes?

 - Godmar

On Tue, Apr 14, 2009 at 1:06 PM, Dan Sich <dansich at gmail.com> wrote:
> Hi folks,
>
> Any suggestions for the following problem?
>
> OS:  Vista Ultimate
> Browser:  IE 7
>
> Observed behaviour:  LibX installs properly, but does not 'stick' from one
> session to another.  When IE is closed, then re-opened, LibX does not
> appear.  When user right-clicks at top of browser, then selects "LibX" (i.e.
> to enable it), nothing happens.  Appears as though LibX wasn't installed,
> though LibX folder is still on computer.
>
> The patron has tried all of our troubleshooting tips, including the
> following:
>
> Go to Tools > Internet Options > Advanced, look under Browsing and ensure
> that Enable third-party browser extensions is checked. Click Apply, OK.
>
> Note that in order to install LibX for Internet Explorer, you must have
> Microsoft .NET Framework 2.0 (or greater) installed. To check your version
> of Microsoft .NET Framework, go to Tools > Windows Update. Once the page
> that loads, click Custom and wait while the page checks for available
> updates. Then select Software, Optional (on the left). If an update for
> Microsoft .NET Framework 2.0 or higher is available, select install this
> update. Then re-run the LibX installer.
>
> Third-party browser extensions were enabled.
>
> Going to Tools > Windows Update loaded a page that did not have any options,
> including the necessary "Custom" option.  Therefore, the patron's version of
> Microsoft .NET Framework is unknown.
>
> Thanks,
> Dan Sich
> University of Western Ontario
>
>
>
>
>
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