From dansich at gmail.com  Tue Apr 14 10:06:36 2009
From: dansich at gmail.com (Dan Sich)
Date: Tue, 14 Apr 2009 13:06:36 -0400
Subject: [LibX] LibX not appearing problem
Message-ID: <1118ef3d0904141006m36074afeh86909ad0e112d89a@mail.gmail.com>

Hi folks,

Any suggestions for the following problem?

OS:  Vista Ultimate
Browser:  IE 7

Observed behaviour:  LibX installs properly, but does not 'stick' from one
session to another.  When IE is closed, then re-opened, LibX does not
appear.  When user right-clicks at top of browser, then selects "LibX" (i.e.
to enable it), nothing happens.  Appears as though LibX wasn't installed,
though LibX folder is still on computer.

The patron has tried all of our troubleshooting tips, including the
following:

Go to *Tools* > *Internet Options* > *Advanced*, look under *Browsing* and
ensure that *Enable third-party browser extensions* is checked. Click *Apply
*, *OK*.

Note that in order to install LibX for Internet Explorer, you must have
Microsoft .NET Framework 2.0 (or greater) installed. To check your version
of Microsoft .NET Framework, go to *Tools* > *Windows Update*. Once the page
that loads, click *Custom* and wait while the page checks for available
updates. Then select *Software, Optional* (on the left). If an update
for *Microsoft
.NET Framework *2.0 or higher is available, select install this update. Then
re-run the LibX installer.

Third-party browser extensions were enabled.

Going to Tools > Windows Update loaded a page that did not have any options,
including the necessary "Custom" option.  Therefore, the patron's version of
Microsoft .NET Framework is unknown.
Thanks,
Dan Sich
University of Western Ontario
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From godmar at gmail.com  Thu Apr 16 09:55:34 2009
From: godmar at gmail.com (Godmar Back)
Date: Thu, 16 Apr 2009 12:55:34 -0400
Subject: [LibX] LibX not appearing problem
In-Reply-To: <1118ef3d0904141006m36074afeh86909ad0e112d89a@mail.gmail.com>
References: <1118ef3d0904141006m36074afeh86909ad0e112d89a@mail.gmail.com>
Message-ID: <719dced30904160955t7b606c85iac29af74daa66593@mail.gmail.com>

If LibX starts only once, then the issue is not with .Net, and it's
also not because of lack of administrative privileges during install.

Maybe there is some other software on their computer that periodically
undoes registry changes?

 - Godmar

On Tue, Apr 14, 2009 at 1:06 PM, Dan Sich <dansich at gmail.com> wrote:
> Hi folks,
>
> Any suggestions for the following problem?
>
> OS:? Vista Ultimate
> Browser:? IE 7
>
> Observed behaviour:? LibX installs properly, but does not 'stick' from one
> session to another.? When IE is closed, then re-opened, LibX does not
> appear.? When user right-clicks at top of browser, then selects "LibX" (i.e.
> to enable it), nothing happens.? Appears as though LibX wasn't installed,
> though LibX folder is still on computer.
>
> The patron has tried all of our troubleshooting tips, including the
> following:
>
> Go to?Tools?>?Internet Options?>?Advanced, look under?Browsing?and ensure
> that?Enable third-party browser extensions?is checked. Click Apply,?OK.
>
> Note that in order to install LibX for Internet Explorer, you must have
> Microsoft .NET Framework 2.0 (or greater) installed. To check your version
> of Microsoft .NET Framework, go to?Tools?>?Windows Update. Once the page
> that loads, click Custom and wait while the page checks for available
> updates. Then select Software, Optional (on the left). If an update for
> Microsoft .NET Framework 2.0 or higher is available, select install this
> update. Then re-run the LibX installer.
>
> Third-party browser extensions were enabled.
>
> Going to Tools > Windows Update loaded a page that did not have any options,
> including the necessary "Custom" option.? Therefore, the patron's version of
> Microsoft .NET Framework is unknown.
>
> Thanks,
> Dan Sich
> University of Western Ontario
>
>
>
>
>
> _______________________________________________
> Libx mailing list
> Libx at mozdev.org
> https://www.mozdev.org/mailman/listinfo/libx
>
>

From dansich at gmail.com  Thu Apr 16 10:05:50 2009
From: dansich at gmail.com (Dan Sich)
Date: Thu, 16 Apr 2009 13:05:50 -0400
Subject: [LibX] LibX not appearing problem
In-Reply-To: <719dced30904160955t7b606c85iac29af74daa66593@mail.gmail.com>
References: <1118ef3d0904141006m36074afeh86909ad0e112d89a@mail.gmail.com>
	<719dced30904160955t7b606c85iac29af74daa66593@mail.gmail.com>
Message-ID: <1118ef3d0904161005s12811859wa5db17f0b4074d8b@mail.gmail.com>

Thanks Godmar,

I received a number of responses off-list.  (Thanks everyone!)  The most
promising solution came from Sheau-Hwang, Head of Library Systems at
Bridgewater State College schang at bridgew.edu.  The solution assumes that the
problem is related to Vista's tight security.  The suggestion was to
right-click when opening IE and selecting "run as administrator."  I'm still
waiting to hear back from the patron on whether or not this worked.  (I
can't test this because I'm on XP.)

Cheers,
Dan Sich
UWO

On Thu, Apr 16, 2009 at 12:55 PM, Godmar Back <godmar at gmail.com> wrote:

> If LibX starts only once, then the issue is not with .Net, and it's
> also not because of lack of administrative privileges during install.
>
> Maybe there is some other software on their computer that periodically
> undoes registry changes?
>
>  - Godmar
>
> On Tue, Apr 14, 2009 at 1:06 PM, Dan Sich <dansich at gmail.com> wrote:
> > Hi folks,
> >
> > Any suggestions for the following problem?
> >
> > OS:  Vista Ultimate
> > Browser:  IE 7
> >
> > Observed behaviour:  LibX installs properly, but does not 'stick' from
> one
> > session to another.  When IE is closed, then re-opened, LibX does not
> > appear.  When user right-clicks at top of browser, then selects "LibX"
> (i.e.
> > to enable it), nothing happens.  Appears as though LibX wasn't installed,
> > though LibX folder is still on computer.
> >
> > The patron has tried all of our troubleshooting tips, including the
> > following:
> >
> > Go to Tools > Internet Options > Advanced, look under Browsing and ensure
> > that Enable third-party browser extensions is checked. Click Apply, OK.
> >
> > Note that in order to install LibX for Internet Explorer, you must have
> > Microsoft .NET Framework 2.0 (or greater) installed. To check your
> version
> > of Microsoft .NET Framework, go to Tools > Windows Update. Once the page
> > that loads, click Custom and wait while the page checks for available
> > updates. Then select Software, Optional (on the left). If an update for
> > Microsoft .NET Framework 2.0 or higher is available, select install this
> > update. Then re-run the LibX installer.
> >
> > Third-party browser extensions were enabled.
> >
> > Going to Tools > Windows Update loaded a page that did not have any
> options,
> > including the necessary "Custom" option.  Therefore, the patron's version
> of
> > Microsoft .NET Framework is unknown.
> >
> > Thanks,
> > Dan Sich
> > University of Western Ontario
> >
> >
> >
> >
> >
> > _______________________________________________
> > Libx mailing list
> > Libx at mozdev.org
> > https://www.mozdev.org/mailman/listinfo/libx
> >
> >
>
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